
The same rules apply for phoning up a company as asking what someone’s said. You can’t say ‘pardon’ more than twice, or it'll seem like you weren’t listening (even if they are mumblers and you're justified in shouting 'eh?'). In the same way, you can’t phone a company more than twice, unless you’ve warned them you’re going to do so. You especially can’t phone more than twice if you’ve already confirmed something and ended your conversation.
Last night I discovered a mysterious pain in my mouth. I was retrieving a seed (from a seeded bagel, if you must know) from my gums with my tongue, as you do, when a sudden jolt of pain ran through me. After some investigating (poking around in my mouth/logging onto Net Doctor) I discovered that it was a wisdom tooth infection.
Never the time-waster, this morning I rang a local dentist to register. I did it over the phone and the receptionist asked if I’d like to book an appointment. I declined, after all, I wanted to take some quality time to find out what this establishment was about before I put my dental care in their hands.
Upon biting into my apple slice, I realised that this was a bit of an emergency. I needed an appointment. No bother, I’d just ring back. After much day-bartering (‘No appointments tomorrow, or this week in the evening, or in the morning’) I secured an appointment for next Tuesday, the 14th February at 8pm. Great, I thought as I hung up, I have registered, checked the cost and made the appointment.
Pleased with myself, I text S-Boy to let him know. It was only after I re-read the text I’d sent that I realised I could not be sat in a dentist’s chair, gripping the arm rests and inwardly crying on Tuesday 14th February at 8pm. It’s Valentine’s Day! S-Boy and I had arranged to go out to eat and be romantic and shit. I shook my head at my disgusting oblivion to a National holiday (and secretly scolded S-Boy for not realising either. But he wasn’t the absent-minded monster in this circumstance. That would be me.)
I didn’t want to ring back again, especially having already called twice and spoken to the same receptionist (my guess? There’s only one!) but I knew I had no choice.
Avoiding giving her the reason why (‘I realised it was Valentine’s Day and intend on being soppy and disgusting and romantic. Ergo I can’t have a mirrored scalpel in my mouth and a man all up in my face at that time’) I changed my appointment to Wednesday 15th February. Super, sorted.
Pleased I’d sorted it out, I got on with my work. But wait a minute, I’ll have to wait a whole 8 days to get my tooth agony sorted? I knew I couldn't last that long, but I couldn't ring the dentist again, could I? The same receptionist would pick up. She’d know that it was me again, because she’d dealt with my many queries up until this point.
Sheepishly, I dialled the number before I could talk myself out of it.
“Hello there! Me again!”
I asked if she had any appointment this week in the evening, even though she’d said previously that they hadn’t. I could hear her gritting her teeth as she tapped away at her computer but held my ground, knowing my teeth would thank me for this (though I’m not entirely sure how, they're not so good with the gifts). She gave me a free slot for this Thursday. I took it eagerly and promised that I wouldn’t be calling again. I laughed afterwards to show that this was a funny joke we could all laugh at. She didn’t laugh. I hung up.
I then realised she’d lied before, about there being no slots. If she had just given me the honest list of free slots at the beginning, I wouldn’t have had to make the last two phone calls! And she had the nerve to phone-tut at me?! I wanted to ring her back, to let her have a piece of my mind. But then I remembered that you can never call a company more than two times.








